Welcome to our FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team at [email protected].
Products & Orders
What types of products do you offer?
We specialize in trendy and functional accessories that add a festive touch to your life! Our collection includes various hats (like distressed caps, baseball caps, and bucket hats), bags (totes, weekender totes), home decor items, license plates, and travel mugs.
How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method to complete your purchase.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you ASAP! Please contact us immediately at [email protected] if you need to make a change, and we’ll do our best to help. However, we cannot guarantee changes once an order has entered the processing stage.
Payment & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use secure encryption technology to protect your personal and payment information. You can shop with confidence.
Are there any hidden fees?
No, the price you see at checkout is the price you pay, plus any applicable shipping fees unless your order qualifies for free shipping (on orders over $50). Taxes are calculated based on your location.
Shipping & Delivery
Where do you ship?
We ship globally to bring joy to style-conscious customers everywhere! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and a few remote regions. If you’re unsure about your location, please contact us.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipping. Perfect for faster delivery!
- Free Shipping (on orders over $50): Processed in 1-2 business days and delivered via EMS within 15-25 days after shipping. A great way to save!
How long will it take to receive my order?
Please allow 1-2 business days for us to process your order. After that, delivery times depend on your chosen shipping method: 10-15 days for Standard Shipping or 15-25 days for Free Shipping. Delivery times may be slightly longer during peak holiday seasons.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey.
My order hasn’t arrived yet. What should I do?
First, please use your tracking number to check the status of your delivery. If the tracking information is unclear or your package seems significantly delayed, contact us at [email protected], and we will investigate it for you.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, we accept returns within 15 days of delivery for items in new and unused condition. Please contact our customer service team to initiate a return and receive instructions.
What if my item arrives damaged or defective?
We’re sorry if that happened! Please contact us immediately at [email protected] with your order number and photos of the damaged product. We will gladly help you with a replacement or return.
Who pays for return shipping?
For items damaged upon arrival or incorrect shipments, we will cover the return shipping costs. For other returns, the customer is typically responsible for return shipping fees unless otherwise specified.
How long does it take to process a refund?
Once we receive your returned item, our team will inspect it. After approval, your refund will be processed, and credit will automatically be applied to your original payment method within a certain number of business days (processing times vary by payment provider).
Contact & Support
How can I contact customer service?
We’d love to hear from you! For any questions, concerns, or just to say hi, email us at [email protected]. We strive to respond to all inquiries promptly.
What are your business hours?
Our support team is available to assist you via email during standard business hours. We are based at 13583 West 68th Avenue, Arvada, US 80004.
Thank you for shopping with Home Decor Store – where we’re dedicated to decorating lives, one product at a time!