Shipping Policy

At Home Decor Store, we’re committed to bringing you beautifully crafted products that express your unique style. We want your shopping experience to be as seamless and enjoyable as possible. Below you’ll find all the details about how we ship your orders and our hassle-free return process.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring our products to your doorstep.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two convenient shipping options:

• Standard Shipping – $12.95 via DHL or FedEx
  Delivery within 10-15 business days after shipment
• Free Shipping – via EMS for orders over $50
  Delivery within 15-25 business days after shipment

Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs processing or weather delays.

Returns & Exchanges Policy

We take pride in crafting high-quality products that transform your space. If you’re not completely satisfied with your purchase, our hassle-free returns policy is here to help.

Return Policy Overview

• Return Window: 15 days from the delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Return Shipping: Customer responsibility (except for defective items)
• Refund Method: Original payment method

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

• Your order number
• Product name and quantity you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Wait for Authorization

Our customer service team will respond within 2 business days with:

• Return authorization number
• Shipping instructions and return address
• Further guidance for your specific return

Step 3: Package and Ship Your Return

Please include:

• All original packaging and materials
• The return authorization number clearly marked on the outside of the package
• A copy of your order confirmation or packing slip

We recommend using a trackable shipping service and retaining your proof of postage.

Step 4: Processing Your Return

Once we receive your return:

• We will inspect the item within 3-5 business days
• We will email you to confirm the status of your return
• Approved returns will be processed for refund or exchange

Refund Information

Timeline: Refunds are processed within 5-7 business days after we receive and approve your return. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Exchanges

For exchanges:

• Follow the same process as returns
• Indicate in your email that you prefer an exchange
• Specify the replacement item you want
• We will ship the new item once we receive your return
• If the exchange item costs more, we will invoice you for the difference
• If it costs less, we will refund the difference

Defective or Damaged Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Include photos of the damage or defect
• We will cover return shipping and promptly send a replacement

International Returns

For customers outside the United States:

• Return shipping is at customer expense
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges